Policies and Procedures

 All of Our prices are listed in Canadian funds. 

However, there is a link on our Packaging Products Page, to a Currency Converter Pop Up Window. This will help you in estimating the price of your order in U.S funds.  When Invoicing U.S. orders, keep in mind your Invoice will show the prices in Canadian dollars. 

If you are paying by Credit Card, your credit card company will make the necessary conversions, and bill you in your Currency. (this may vary a bit, depending when your credit card transaction is done)

 HOLIDAY ORDER DEADLINES:

All shipping deadlines are past, and we will not be shipping again until Jan. 3rd

We will be closed from December 22nd-January 1/2001

Normal Hours of Operation

-Our hours for accepting and answering orders are Monday-Friday 9.00am to 5:00pm. If we do not personally answer your call, be assured, we will get back to you as soon as possible.

Businesses

Containers & Packaging: 

Many have asked us about purchasing containers and packaging products wholesale.

We are unable to give any lower prices than what is listed on each item, due to the fact that we do not have a large mark up on packaging items. However, should you wish to purchase items in large amounts (1000 pieces or more) contact us for information.

For business within Ontario, if you provide us with your Vendor's Permit number, or Sales Tax ID (please fax a copy of your permit to us), we will be able to deduct sales tax from your order. You still must pay GST.

Wholesale orders for our Emu products and Skin Care Line

  Below is a list of qualifying requirements to purchase our product line wholesale or obtain a wholesale catalogue:

1-You must provide us with a Vendor's Permit number or Sales Tax ID# .(Businesses from other provinces do not need to do this, since we do not have to charge sales tax on orders being shipped to other provinces.)

2- We have a minimum purchase requirement of $100.00, and some items in our catalogue have small minimums you must purchase.

Payment Methods

We accept payment by Visa or Mastercard, Check (checks must clear first)or Money Order in advance and now via  Hyperwallet

C.O.D. Orders:

At this time, we still accept C.O.D. orders (within Canada).  However, if any order you have made, comes back to us because you have neglected to pick it up, or have refused delivery, you will be charged a $10.00 surcharge to cover the cost of shipping and handling. 

We have had to implement this rule, because we have been encountering some problems  with C.O.D. parcels. If we continue to have too many returns, we will discontinue C.O.D. service, and all orders will have to be prepaid. We thank you for your co-operation in this matter.

Personal Visits To Our Location

We have been asked by many of you if you can come to our location  and work with us to develop your special order blends, or to have a look at our products.

As much as we would like to accommodate everyone, we just do not have the facilities at this time to allow this. 

We do not have a showroom or a visitors area, since we operate the business from our home. We are a mail order business, so you will get a better idea of our product line by ordering a catalogue, or browsing our website.

Shipping

Please keep in mind that your orders will be shipped within 24-72 hours after payment is confirmed. (Keep in mind, though our shipping days for each service.)

Example: You have chosen Canada Post Shipping (Tues and Thurs)-Your order is received after 1:00 pm on Wed. or on Thurs. morning. Your order will go out on the next shipment day, which is Tuesday.

The same is true for Canpar shipments (Wed and Fri.)- You fax or leave a message after 1:00 pm on Tuesday, or call us Wed. morning to place your order. Your order will go out in Friday's shipment.

This may vary during October-December, which is generally our busiest time.

Minimum Shipping Charge: $8.00

We  ship orders via CANPAR Courier, two days per week (Wednesdays and Fridays). 

In Ontario and Quebec, this is in most cases the best way to go, since we have found delivery time to be 1-2 days, and pricing is usually about the same as Canada Post. If you are not available to sign for the item, you can leave a signed note for the CanPar Driver to leave the package (if you have a safe place they can put it), or give us an alternate shipping address, such as a work address or a friend's house, etc.

Canada Post Orders will also go out now two days a week (on Tuesdays & Thursdays)

Our orders via Canada Post are shipped via Expedited mail, which normally takes 3-5 days in Ontario and Quebec, and 4-7 days to all other provinces. Should you wish to have a faster delivery, we can ship via Expresspost (more expensive), which takes about 2 days (Ont. and Quebec) and 2-3 days anywhere else in Canada.

We are happy to provide sample packs of our products; but as a result of the increasing rise in Internet fraud, (individuals or groups posing as potential buyers just to obtain free products for their own use), we are unable to send out free samples.

What we do offer our wholesale clients are assorted starter packages of our Emu Products. If you are interested in carrying our Emu Skin Care Line, and would like to purchase a starter package, please contact us for pricing.

If you would like to obtain a brochure of our products, contact us and ask for our Skin Care Product Brochure.

 Return Policies 

(We highly recommend that you order one or two containers if you are unsure of your needs) 

We will accept returns on orders within 10 days (you must contact us first), but we require a 25% restocking fee. 

Example: You order 300 containers at 60 cents each. (300 x $0.60 = $180.00) You decide within 10 days that they were not exactly what you wanted and wish to return them. The procedure is as follows:

-You pay the return postage to send the containers back to us (we cannot refund shipping charges)

-When we receive the items, we deduct 25% of $180.00 which is $45.00 and send you a refund of $135.00 (plus taxes on this amount)

Catalogues of Our Products

If you would like to receive a brochure of our packaging products, please contact us and ask for our "Container Products Brochure".

 If you are interested in our Emu or Body line, ask for our "Skin Care Product Catalogue".

If you have any questions, please contact us .